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Executive Team Manager

3 weeks ago

Rawalpindi Cantonment, Pakistan beBeeManagement Full time 800,000 - 1,200,000
Senior Department Lead

Are you a natural leader with exceptional team management skills? We are seeking an experienced Senior Department Lead to oversee our department, fostering a productive and collaborative work environment.

A key aspect of this role is to bridge teams effectively, functioning as a well-engaged department with internal and external stakeholder management. Your primary responsibilities will include:

  1. Managing a large team of 50-60 people, providing guidance and support to ensure their success.
  2. Executing department operations efficiently within given resources, including leave and shift management.
  3. Enabling resources for effective execution according to team members' roles and responsibilities.
  4. Establishing and monitoring customer service standards using recognized benchmarks.
  5. Conducting regular progress and development meetings with staff.
  6. Following up on ongoing projects to ensure timely completion.
  7. Developing a high-performing team capable of achieving assigned targets.
  8. Creating a professional work environment that promotes equality and fairness, maintaining a healthy work-life balance for all employees.
  9. Implementing company policies and procedures.
  10. Regularly reviewing KPIs, performing performance analysis, and identifying areas for improvement.
  11. Identifying training needs and developing staff for next-level roles.
  12. Focus on operational improvements and business development.

Qualifications:

  1. Must be a graduate, with a BBA/MBA preferred.
  2. Excellent English communication skills.

Key Skills:

  1. Leadership, team management, project management, and situation handling skills.
  2. Proactive, calm, hardworking, and intelligent approach.
  3. Time-driven, soft-spoken, dedicated, quick learner, team player, and solution-oriented.

Experience:

  • Minimum 5-8 years of relevant experience in team leadership or management.
  • Experience managing different teams and departments.
  • Background in customer support, call center operations, business development, recruitment, and project management.