Telecom Team Leader

8 hours ago


Lahore, Punjab, Pakistan Excel Solutions (Pvt.) Ltd. Full time
Role Overview

We are seeking a Telecom Team Leader to join our team. The ideal candidate will have a proven track record of success in leading a team to deliver exceptional customer service within a telecom environment.

Main Responsibilities
  • Develop and implement team strategies to improve customer satisfaction and loyalty.
  • Manage a team of customer service representatives, providing coaching, training, and feedback to ensure they meet performance expectations.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes to enhance overall customer experience.
  • Collaborate with other teams to identify opportunities for process improvements that can enhance customer experience and reduce operational costs.

Essential Qualifications
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum 2 years of experience in a team leadership role within a telecom environment.
  • Proven track record of success in driving customer satisfaction and loyalty.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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