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Telecom Team Leader
8 hours ago
We are seeking a Telecom Team Leader to join our team. The ideal candidate will have a proven track record of success in leading a team to deliver exceptional customer service within a telecom environment.
Main Responsibilities
- Develop and implement team strategies to improve customer satisfaction and loyalty.
- Manage a team of customer service representatives, providing coaching, training, and feedback to ensure they meet performance expectations.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes to enhance overall customer experience.
- Collaborate with other teams to identify opportunities for process improvements that can enhance customer experience and reduce operational costs.
Essential Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 2 years of experience in a team leadership role within a telecom environment.
- Proven track record of success in driving customer satisfaction and loyalty.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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