Client Service Coordinator

1 day ago

Karachi, Sindh, Pakistan beBeeCustomer Full time
Job Description

The primary function of this role is to serve as the central point of contact for clients, receiving and registering new cases in our task management system. This entails interacting with clients via various mediums, gathering requirements, and coordinating with internal departments to ensure seamless standard procedures.

In addition, the successful candidate will be responsible for conducting negotiation and confrontation calls with clients, addressing their grievances, and providing possible resolutions. They will also act as the focal person from the team, maintaining regular communication with customers and negotiating with them both via calls and in-person interactions.

This position involves drafting basic policy-related letters and being accountable for scanning and dispatching them. Furthermore, the individual must possess a strong proficiency in MS Office, particularly in handling retrievals by sending PDF files of email trails to be uploaded on DMS as part of complaint cases to the dispatch unit.

Key Competencies include:

  • Proficiency in MS Office
  • Time Management
  • Problem Solving
  • Adaptability & Flexibility
  • Strong Coordination & Communication Skills

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