Travel Industry Professional

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 60,000 - 80,000

We are seeking passionate and customer-oriented professionals who can effectively assist our clients globally with their travel bookings. Our top priority is to provide exceptional service and exceed client expectations by addressing all inquiries and providing solutions in a timely manner.

As a key member of our team, you will be responsible for communicating directly with clients via phone calls, emails, or chat and assisting them with online bookings, sightseeing, and memberships. You will also be required to support clients with modifications to their bookings and provide answers, support, and solutions while ensuring an extraordinary client experience.

To achieve this goal, you will research, analyze, and resolve client issues in an accurate and timely manner using appropriate tools and resources. This involves maintaining ownership of the issue and escalating it as needed to ensure a quick resolution.

Additionally, you will document client incidents and resolutions in case records, emails, etc., in a proficient, accurate, and timely manner. You will also follow up on client cases and escalations to management, other departments, clients, etc., and post resolutions to case records.

Furthermore, you will create email response letters to clients as needed and perform upselling & sales tasks. You will also establish and maintain positive working relationships with peers, management, corporate, coworkers, and partners.

  • Meet phone management metrics as determined for Contact Center Representatives.
  • Establish and maintain strong relationships with peers, management, corporate, coworkers, and partners.
  • Manage resources to ensure established service levels are achieved at all times.
  • Maintain confidentiality.
  • Work collaboratively within the department, company, and network.
  • Perform other duties as assigned.
Key Requirements
  • Excellent Communication Skills
  • Travel Knowledge
  • Strong Organizational Skills

Proficient in Microsoft Office and website functionality. Strong knowledge of travel industry procedures, policies, and applications. Ability to multitask, identify business inconsistencies, and adapt well to change with strong attention to detail and creative problem-solving skills.

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