Service Delivery Specialist

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Service Delivery Specialist

We are seeking a skilled Service Delivery Specialist to join our team. In this role, you will be responsible for handling customer inquiries, dispatching taxis efficiently, and ensuring excellent service delivery.

Key Responsibilities:
  • Respond to customer inquiries via phone and online booking platforms.
  • Dispatch taxis to customers in a timely and efficient manner.
  • Monitor and update dispatching software to track vehicle locations and availability.
  • Collaborate with drivers to ensure seamless operations and resolve any issues that may arise.
  • Accurately maintain records of bookings, cancellations, and complaints.
  • Communicate with customers regarding fare estimates and route details.
  • Address customer complaints professionally and escalate issues when necessary.
  • Contribute to resolving scheduling conflicts and optimizing fleet efficiency.
  • Ensure compliance with local transportation regulations.
Requirements:
  • Education: High school diploma or equivalent (Bachelor's degree preferred).
  • Previous experience in customer service, dispatching, or transportation/logistics is a plus.
  • Effective communication and problem-solving skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Proficiency in using computer software and Microsoft Office.
Working Conditions:

Availability to work in shifts, including nights, weekends, and holidays.



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