
Customer Service Liaison for Medical Documentations
1 day ago
We are seeking a highly motivated and fluent English-speaking professional to join our medical support team as a Customer Service Liaison for Medical Documentations. The primary role of the liaison is to communicate with healthcare providers to obtain required medical documents and ensure timely follow-ups.
The ideal candidate will be confident and skilled in explaining documentation requirements, maintaining a professional tone during conversations, and guiding patients to follow up with their doctor when necessary.
Responsibilities:
- Clearly explain documentation requirements to healthcare providers.
- Maintain a professional and persuasive tone during conversations.
- In case of non-cooperation from the doctor, confidently communicate with the patient to explain the situation and guide them to follow up with their doctor.
- Accurately document call details and update internal systems.
- Collaborate with team members to ensure smooth workflow.
Requirements:
- Excellent spoken and written English communication skills.
- Previous experience in customer support or the healthcare industry is a plus.
- Strong interpersonal and persuasion skills.
- Ability to handle difficult conversations with patience and professionalism.
- Good computer and data entry skills.
This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and working in a fast-paced medical support environment.
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