Customer Service Liaison for Medical Documentations

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Title: Customer Service Liaison for Medical Documentations

We are seeking a highly motivated and fluent English-speaking professional to join our medical support team as a Customer Service Liaison for Medical Documentations. The primary role of the liaison is to communicate with healthcare providers to obtain required medical documents and ensure timely follow-ups.

The ideal candidate will be confident and skilled in explaining documentation requirements, maintaining a professional tone during conversations, and guiding patients to follow up with their doctor when necessary.

Responsibilities:

  • Clearly explain documentation requirements to healthcare providers.
  • Maintain a professional and persuasive tone during conversations.
  • In case of non-cooperation from the doctor, confidently communicate with the patient to explain the situation and guide them to follow up with their doctor.
  • Accurately document call details and update internal systems.
  • Collaborate with team members to ensure smooth workflow.

Requirements:

  • Excellent spoken and written English communication skills.
  • Previous experience in customer support or the healthcare industry is a plus.
  • Strong interpersonal and persuasion skills.
  • Ability to handle difficult conversations with patience and professionalism.
  • Good computer and data entry skills.

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and working in a fast-paced medical support environment.



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