
Customer Service Liaison
2 days ago
We are seeking a Customer Service Liaison to support our Security Officers in managing their queries and interactions across various communication channels.
Maintaining a professional, empathetic, and positive attitude towards customers at all times is crucial for delivering exceptional customer experiences.
Responsiveness and effective communication are key in resolving customer inquiries and complaints through calls, chats, and other digital platforms.
A thorough understanding of CRM software and data logging is necessary for providing timely updates and maintaining accurate records.
Key Responsibilities:- Manage and resolve customer queries and complaints via multiple communication channels.
- Collaborate with Security Officers to address concerns and provide support.
- Provide timely updates and maintain accurate records in CRM software.
- Analyze customer feedback and implement improvements to enhance overall customer experience.
- Prior experience in a UK-based Security Control Room environment is advantageous.
- The ability to work flexible shifts is essential.
- Excellent verbal and written communication skills are required.
- Strong pressure management skills are necessary to handle high-pressure situations effectively.
Benefits: This role offers a unique opportunity to develop your skills and knowledge in customer service and security operations. You will have the chance to work with a dynamic team and contribute to the success of our organization.
What We Offer: We provide a supportive and inclusive work environment, opportunities for professional growth and development, and a competitive compensation package.
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