Support Experience Manager

18 hours ago


Lahore, Punjab, Pakistan SoftSquare Full time

About the Role

The Customer Support Representative will be responsible for providing high-quality support to our customers via phone, email, chat, or social media. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Qualifications

  • Diploma or Associate's or Bachelor's Degree from an accredited institution.
  • 1-2 years of customer service experience, preferably in a technical support or help desk environment.
  • Proficiency in CRM systems, strong communication skills (verbal and written), and ability to resolve customer issues effectively.
  • Excellent problem-solving and multitasking abilities, familiarity with customer support software and ticketing systems, positive customer-focused attitude, and ability to work independently and as part of a team.

What We Offer

At SoftSquare, we offer a comprehensive range of benefits, including flexible working arrangements, ongoing training and development opportunities, and a competitive salary package. As a valued member of our team, you'll also have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer experiences.



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