VOIP and Dialer Infrastructure Support Specialist

20 hours ago

Rawalpindi, Punjab, Pakistan beBeeSystem Full time
Job Description

We are seeking an experienced VOIP and Dialer System Specialist to join our team. As a key member of our infrastructure support team, you will be responsible for providing top-notch support and maintenance for our VOIP and dialer systems.

Key Responsibilities:

  • Provide daily support and troubleshooting for VOIP and dialer systems.
  • Monitor and maintain VOIP infrastructure to ensure high performance, uptime, and system reliability.
  • Administer and optimize data dialer systems, including configuration, campaign setup, and list management for maximum efficiency.
  • Manage and maintain ViciDial settings, including user accounts, dialer campaigns, and system configurations.
  • Identify and resolve VOIP and network-related issues quickly to minimize operational disruptions.
  • Perform routine system maintenance, updates, and patches to keep VOIP and dialer systems secure and up to date.
  • Track and document technical issues and resolutions, including maintaining detailed logs of system changes and updates.
  • Analyze dialer performance reports to support campaign optimization and improve call center efficiency.
  • Collaborate with internal teams to ensure seamless integration of VOIP systems with other business tools.
  • Provide training and support to internal users on the effective use of VOIP and dialer systems.
  • Assist in implementing best practices for VOIP and dialer system management to ensure scalability and efficiency.
Required Skills and Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:

  • A minimum of 6 months of hands-on experience supporting VOIP systems and/or data dialers (administrative or technical support role).
  • Basic understanding of VOIP technologies, including Asterisk servers and ViciDial administration.
  • Strong troubleshooting and problem-solving skills, with the ability to resolve technical issues efficiently.
  • Excellent communication skills (both verbal and written), with the ability to explain technical issues clearly to non-technical team members.
  • High attention to detail and strong organizational skills, able to manage multiple tasks under pressure.
  • Willingness to learn and adapt to new systems and technologies as the company grows.
Benefits

This is a competitive salary position based on market rates.

Work Mode and Location

This role requires working from our office location in Sector F Dha 1 Rwp.

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