Service Delivery Lead

4 days ago


Lahore, Punjab, Pakistan Flippa Full time

**Unlock Your Potential**

Join us at Cloudelligent as a Customer Success Manager and unlock your potential to drive customer satisfaction, retention, and growth.

We are seeking a highly skilled professional who can develop and execute tailored customer success plans to drive product adoption and ensure successful implementation of our cloud solutions.

Key Responsibilities

  • Client Relationship Management: Serve as the primary point of contact for assigned clients, understanding their business needs, challenges, and objectives.
  • Success Planning: Develop and execute tailored customer success plans to drive product adoption and ensure successful implementation of our cloud solutions.
  • Communication: Collaborate with internal teams to ensure seamless delivery of cloud services to clients and provide regular updates on project progress.
  • Customer Service: Provide exceptional customer service and support to clients to ensure high satisfaction levels.
  • Upsell and Cross-Sell Opportunities: Identify and pursue upsell and cross-sell opportunities based on client needs and our service offerings.

Requirements

  • Bachelor's degree in Business Administration, Computer Science, or a related field.
  • Proven experience of 3 years as a Customer Success Manager or similar role within a managed service provider or cloud technology company.
  • Strong understanding of cloud services, particularly AWS, and experience working with SMBs, enterprises, and public sector organizations.
  • Exceptional relationship-building and communication skills, with the ability to engage effectively with stakeholders at all levels.
  • Strategic mindset with the ability to understand clients' business objectives and translate them into successful cloud solutions.
  • Proficiency in analyzing data and metrics to derive insights and make data-driven decisions.
  • Customer-focused mindset with a passion for ensuring customer satisfaction and success.
  • Ability to thrive in a fast-paced, dynamic environment with a diverse client base.
  • Experience and willingness to learn new skills and technologies.
  • AWS Cloud Practitioner certification (required within first 30 days of employment).


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