
Service Delivery Lead
4 days ago
**Unlock Your Potential**
Join us at Cloudelligent as a Customer Success Manager and unlock your potential to drive customer satisfaction, retention, and growth.
We are seeking a highly skilled professional who can develop and execute tailored customer success plans to drive product adoption and ensure successful implementation of our cloud solutions.
Key Responsibilities
- Client Relationship Management: Serve as the primary point of contact for assigned clients, understanding their business needs, challenges, and objectives.
- Success Planning: Develop and execute tailored customer success plans to drive product adoption and ensure successful implementation of our cloud solutions.
- Communication: Collaborate with internal teams to ensure seamless delivery of cloud services to clients and provide regular updates on project progress.
- Customer Service: Provide exceptional customer service and support to clients to ensure high satisfaction levels.
- Upsell and Cross-Sell Opportunities: Identify and pursue upsell and cross-sell opportunities based on client needs and our service offerings.
Requirements
- Bachelor's degree in Business Administration, Computer Science, or a related field.
- Proven experience of 3 years as a Customer Success Manager or similar role within a managed service provider or cloud technology company.
- Strong understanding of cloud services, particularly AWS, and experience working with SMBs, enterprises, and public sector organizations.
- Exceptional relationship-building and communication skills, with the ability to engage effectively with stakeholders at all levels.
- Strategic mindset with the ability to understand clients' business objectives and translate them into successful cloud solutions.
- Proficiency in analyzing data and metrics to derive insights and make data-driven decisions.
- Customer-focused mindset with a passion for ensuring customer satisfaction and success.
- Ability to thrive in a fast-paced, dynamic environment with a diverse client base.
- Experience and willingness to learn new skills and technologies.
- AWS Cloud Practitioner certification (required within first 30 days of employment).
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