Technical Operations Specialist

3 days ago

Sahiwal, Punjab, Pakistan beBeeTechnician Full time $100,000 - $150,000

Motive empowers teams with tools to make their work safer, more productive and profitable. They can manage drivers, vehicles, equipment and fleet-related spending in a single system.

The company serves over 120,000 customers across various industries including transportation, construction, energy, field service, manufacturing, agriculture, food and beverage, retail and the public sector.

About This Role

This role is responsible for managing, tracking, diagnosing, troubleshooting and identifying root causes for customers using Motive products. It involves training, educating, assisting and providing guidance to other employees as needed. It is crucial to identify and alert necessary stakeholders on larger issues and trends.

Main Responsibilities
  • Resolve high-priority, technically complex issues for enterprise customers via email, phone and chat.
  • Act as the point of escalation for frontline support engineers and manage end-to-end resolution for advanced cases.
  • Troubleshoot and analyze data from telematics devices, dashcams, APIs, mobile apps and customer environments.
  • Collaborate with Engineering and Product teams to identify and resolve bugs, contribute to hotfixes and improve product stability.
  • Document troubleshooting steps, known issues and best practices to contribute to internal knowledge bases.
  • Partner with Customer Success Managers and Enterprise Account Managers to ensure customer satisfaction and retention.
  • Monitor trends, proactively flag emerging issues and suggest product or process improvements.
Requirements
  • 2-3+ years in a technical support, systems engineering or similar role, preferably supporting SaaS or IoT products.
  • Strong troubleshooting skills in Networking, APIs, Linux systems, mobile platforms (iOS/Android) or hardware devices.
  • Experience working with enterprise customers and managing escalations with professionalism and urgency.
  • Familiarity with tools such as Salesforce, Zendesk, Jira, Kibana or equivalent CRM/log analysis platforms.
  • Excellent verbal and written communication skills with the ability to simplify technical concepts for non-technical users.
  • Ability to thrive in a fast-paced, collaborative environment with shifting priorities.
  • Bonus: Knowledge of transportation, fleet management, telematics or logistics operations.

This organization prioritizes creating a diverse and inclusive workplace and is an equal opportunity employer, welcoming people of different backgrounds, experiences, abilities and perspectives.

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