Support Expert

1 week ago

Karachi, Sindh, Pakistan beBeeAccounting Full time
Software Support Specialist

The company is seeking a skilled Software Support Specialist to join its team. As a key member of the support team, you will be responsible for resolving user issues related to software configuration, troubleshooting, and installation.

About the Position
  • Act as the primary contact for clients ensuring high customer satisfaction and relationship management.
  • Meet service levels for unresolved issues reassign tickets as needed.

The ideal candidate will have excellent communication skills, strong analytical problem-solving abilities, and the ability to manage conflicting demands. A degree in accounting or a related field is preferred, along with experience in software support preferably with international clients.

Required Skills and Qualifications
  • Proficiency in MS Windows applications.
  • Excellent communication and interpersonal skills.
  • Customer-oriented with analytical problem-solving skills.
Benefits
  • Competitive salary medical coverage provident fund bonuses internet subsidy conveyance allowance profit sharing life benefits childcare meals professional development recreational facilities training opportunities friendly environment leave encashment.
Additional Information

The company values diversity and is committed to an inclusive work environment. Qualified candidates are encouraged to apply.

Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and Consulting

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