Communications Associate

5 days ago


Lahore, Punjab, Pakistan ibex Full time
Join Ibex's Operations Team

We are looking for a dedicated and results-driven Customer Support Executive to join our Operations team. As a key member of the team, you will be responsible for delivering exceptional customer service and support, ensuring timely and effective resolution of customer inquiries and issues.

Key Responsibilities:

  1. Respond to customer inquiries and resolve complaints in a professional and courteous manner.
  2. Process orders, forms, and applications efficiently, maintaining accuracy and attention to detail.
  3. Collaborate with colleagues to resolve complex customer issues, promoting First Contact Resolution (FCR).
  4. Communicate technical information clearly and concisely to customers.

To excel in this role, you should possess excellent communication and problem-solving skills, be adaptable in a fast-paced environment, and have the ability to convey complex technical information simply.

Required Skills and Qualifications:

  • Collaborative mindset
  • Customer service focus
  • Hands-on problem-solving ability
  • The ability to communicate technical information in a simple manner

Benefits:

  • Comprehensive Health Insurance
  • Generous Leave Policy
  • Competitive Salary and Bonus Structure
  • Professional Development Opportunities


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