Senior Network Troubleshooter

6 days ago

Bahawalpur, Punjab, Pakistan beBee Careers Full time

Technical Support Specialist

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This role requires an individual who can troubleshoot and resolve technical issues related to customer networks, providing exceptional service to meet their needs. As a Technical Support Specialist, you will work collaboratively with cross-functional teams to identify and address technical problems.

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  • Handle customer inquiries regarding network performance and troubleshoot technical issues to ensure optimal system functionality.

  • Collaborate with customers to understand their requirements and develop solutions that meet their business objectives.

  • Develop and maintain knowledge of cutting-edge technologies and industry trends to stay up-to-date on the latest developments in telecommunications.

  • Provide expert technical support for hardware, software, and network-related issues, including Root Cause Analysis and resolving complex technical problems.

  • Analyze data to identify trends and areas for improvement, making recommendations for process enhancements.

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Requirements:

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  • Bachelor's degree in engineering or relevant field.

  • A minimum of 5 years of experience in technical support roles, preferably in telecommunications.

  • Demonstrated expertise in CS Core domains, including CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP, UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE, and Mobile Call Flows.

  • Familiarity with Cloud/Virtualization concepts, VNF/CNF Management, Team Collaboration, Delivering results, Meeting Customer Expectations, Presentation & Communication skills.

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Why This Role?

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You will have the opportunity to work in a dynamic environment where innovation and collaboration are highly valued. Our team is dedicated to delivering high-quality services to our customers, and we're looking for someone who shares this commitment.

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We offer a competitive compensation package and opportunities for professional growth and development. If you're passionate about delivering exceptional technical support and working with cutting-edge technologies, we encourage you to apply for this exciting opportunity.

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