
Technical Support Specialist
9 hours ago
This role involves collaboration with cross-functional teams to ensure high customer satisfaction through timely and effective problem resolution. The successful candidate will work directly with clients to ensure positive user experiences.
Responsibilities:- Technical Support: Assist customers with technical issues via ticketing systems, and live chat. Manage and resolve help desk tickets efficiently, adhering to SLAs and providing timely communication with users on ticket progress and resolutions.
- Customer Interaction: Respond to and document requests for technical assistance. Ensure customer issues are tracked, monitored, and resolved in a timely manner.
- Product Knowledge: Provide guidance on software products. Suggest product upgrades when appropriate to enhance client experience.
- Internal Collaboration: Work closely with other departments to ensure issues are well-documented and addressed.
- Required: At least 5+ years in a technical support/helpdesk role. Strong knowledge of website & CRM applications. Good understanding of HTML and Microsoft Office tools.
- Desired: Graduation in Computer Science or related field. Basic accounting knowledge could be an asset in understanding financial functions.
- Shift Hours: 9 AM to 9 PM Pacific Standard Time.
- Weekend Availability: Must be willing to work on weekends when required.
- After Hours Support: Willingness to provide support outside standard business hours as needed.
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
-
Technical Support Specialist
24 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob Description: Technical Support SpecialistThe Technical Support Specialist is responsible for providing technical support to users, including troubleshooting and resolving hardware and software issues. This role requires strong knowledge of IT infrastructure and systems, including network protocols, hardware, and storage.Responsibilities:Provide technical...
-
Technical Support Specialist
6 days ago
Karachi, Sindh, Pakistan MindAqua Full timeJoin MindAqua's Team as a Technical Support SpecialistMindAqua, Pakistan is seeking a skilled Technical Support Specialist to strengthen our service competitiveness.We are looking for someone who can build relationships with customers and provide timely and accurate support via phone, email, or chat.This role involves providing live chat support and...
-
Technical Support Specialist
5 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeAbout the PositionWe are looking for a skilled Technical Support Specialist who can provide exceptional technical support and contribute to the creation and deployment of innovative products.This role requires someone who is proactive, has a strong problem-solving ability, and possesses excellent communication skills.Key ResponsibilitiesProvide technical...
-
Technical Support Specialist
5 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob Summary:We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our Customer Support Group, you will be responsible for ensuring the continuity of systems and services for clients by providing technical support and installation services at customer sites.Key Responsibilities:Technical Support:...
-
IT Technical Support Specialist
2 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob Description:We are seeking a highly skilled Technical Support Specialist to provide expert technical support to clients and internal teams.About the Role:This is a mid-senior level, full-time position responsible for troubleshooting and resolving technical issues related to POS systems and equipment, minimizing downtime for clients.Key...
-
Technical Support Specialist
2 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob Title: Technical Support SpecialistAbout the RoleWe are seeking an experienced and detail-oriented technical professional to provide day-to-day support for SAP integrations and troubleshoot any issues that may arise.Main Responsibilities:SAP Integration Support: Provide proactive and reactive support for SAP integrations, ensuring seamless operation and...
-
Technical Support Expert
6 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob SummaryThe Technical Support Specialist role involves providing technical assistance to customers, resolving issues, and delivering exceptional customer experiences.
-
Technical Support Specialist
2 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeThis is a technical support specialist position within the Customer Support Group responsible for ensuring continuity of systems and services for clients.Key Responsibilities:Assure continuity of systems at customer sites.Install software and hardware products at customer sites.Resolve issues in products at customer sites.Provide technical support to...
-
Technical Support Professional
17 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeKey ResponsibilitiesThe Technical Support Specialist is responsible for providing technical expertise and support to various teams within the organization. Key responsibilities include optimizing manufacturing processes, solving complex technical problems, and collaborating with cross-functional teams to drive business results.AccountabilitiesEnsure...
-
Technical IT Support Specialist
16 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob DescriptionWe are seeking a highly skilled and experienced Technical IT Support Specialist to join our team.Key Responsibilities:Provide technical support and maintenance for all IT systems, ensuring maximum uptime and efficiency.Manage and maintain servers, workstations, and other network devices.Configure and troubleshoot network connectivity...