Lead Operations Manager

1 week ago

Rawalpindi Cantonment, Pakistan beBeeOperations Full time

Job Opportunity:

An agile leader and a quick learner who can adapt to changing dynamics easily to transform teams. Our ideal candidate will lead, manage, and oversee the operations of a department with 50-60 employees.

Key Responsibilities Include:

· Effective management and handling of a department of 50-60 people.

· Execution of department operations within given resources, including leave and shift management.

· Provision of necessary resources for efficient executions as per employee roles and responsibilities.

· Establishment and monitoring of customer service standards using recognized and comprehensive benchmarks.

· Conducting progress and development meetings with staff.

· Strong follow-up on ongoing projects and timely completion.

· Development of a high-performance team that can achieve assigned targets.

· Creation of a professional work environment where individuals are treated equally and fairly.

· Implementation of company policies and procedures.

· Periodic reviews of KPIs, performance analysis, and workable areas.

· Training need analysis and development of staff for next-level roles.

· Focus on operations improvement and business development.

· Process creation and improvement for the best interest of the business.

Qualifications:

· Bachelor's degree required; MBA preferred.

· Excellent English communication skills.

Required Skills:

  • Leadership skills, team management, thorough knowledge of process creation and revamp, project management, situation handling, go-getter attitude, focused approach, calm, proactive, hardworking, intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player, solid individual player, solution provider.

Experience Required:

  • Minimum 5-8 years of experience in managing different teams and departments.
  • International recruitment, customer support and services, business operations, call center operations, and project management.

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