Customer Service Representative

3 hours ago

Karachi, Sindh, Pakistan beBeeCustomerService Full time 2,000,000 - 4,000,000

We are seeking a dedicated customer service representative to assist with managing customer communication and order processing.

Job Overview:

The primary responsibility of the customer service representative will be to handle incoming calls from customers and respond to their inquiries about products, orders, and deliveries.

This position involves working closely with the dispatch team to ensure timely shipment and updating order status accordingly.

Key Responsibilities:
  • Handle customer inquiries regarding products, orders, and deliveries via phone calls.
  • Confirm customer orders over the phone and enter order details into our system.
  • Update order status and maintain accurate records of customer interactions.
  • Coordinate with the dispatch team to track deliveries and ensure timely shipment.
  • Maintain records of customer interactions and deliveries.
Requirements:
  • Prior experience in call center operations or customer service is highly preferred.
  • Proficient in English communication.
  • Strong organizational skills and attention to detail.
  • Familiarity with e-commerce order processing is an added advantage.
  • Basic knowledge of using spreadsheets and order management systems.
  • Must be based in Karachi.

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