Customer Service Representative

3 hours ago

Karachi, Sindh, Pakistan beBeeCustomer Full time 25,000 - 75,000
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers via phone, email, or chat.

Key Responsibilities:
  1. Respond to customer inquiries in a professional and courteous manner.
  2. Provide accurate information regarding products and services.
  3. Handle customer complaints and issues with empathy and professionalism.
  4. Document customer interactions and transactions in the CRM system.
  5. Collaborate with team members to improve customer experience.
Qualifications:
  1. High school diploma or equivalent; associate or bachelor's degree preferred.
  2. Previous experience in a customer service role is a plus.
  3. Strong verbal and written communication skills.
  4. Ability to remain calm and professional in stressful situations.
  5. Proficient in using computers and customer service software.
Benefits:
  1. Competitive salary and performance-based bonuses.
  2. Comprehensive training and ongoing professional development.
  3. Health, dental, and vision insurance.
  4. Paid time off and holiday pay.

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