
Technical Support Engineer Alternatives
2 days ago
Serve as the second member of our support team, playing a key role in training and mentoring future support staff. Manage and respond to 500+ support tickets monthly while maintaining a 90%+ individual CSAT rating.
- Responsibilities:
- Provide high-quality technical support with initial response times under 12 hours and resolution within 3 business days for 90% of tickets.
- Independently resolve 70% common issues without escalation.
- Partner with Technical Writers to maintain a comprehensive knowledge base for faster issue resolution.
About the Role: As a Technical Support Analyst, you will be an integral member of our Support organization, responsible for delivering top-notch technical support to our customers.
Key Skills: Customer service experience (2+ years preferred), experience with education technology or student information systems or similar SaaS customer support with B2B and B2C, strong troubleshooting and analytical abilities, ability to manage multiple priorities, ability to multi-task and autonomously prioritize, strong cross-functional expertise engaging with engineering, customer success, and product management team.
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Technical Support Engineer
2 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeTechnical Support Engineer PositionWe aim to provide exceptional customer service and support to our clients. As a technical support engineer, you will be the primary point of contact for technical inquiries and issues.Your responsibilities will include troubleshooting and resolving product issues, creating and maintaining technical documentation, and...
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Technical Sales Support Engineer
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Karachi, Sindh, Pakistan beBee Careers Full timeJob SummaryWe are seeking a skilled Product Presales Engineer to join our team. This role requires expertise in technical sales, sales engineering, or product marketing within the video surveillance industry.A bachelor's degree or higher in Computer Science, related engineering field, or equivalent practical experience is essential.Key...
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Karachi, Sindh, Pakistan BairesDev Full timeJava Technical Support Engineer - Remote WorkJoin to apply for the Java Technical Support Engineer - Remote Work role at BairesDev.At BairesDev, we've been leading in technology projects for over 15 years, delivering solutions to clients like Google and innovative startups in Silicon Valley.Our diverse team of over 4,000 top-tier professionals works remotely...
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Technical Support Engineer
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Karachi, Sindh, Pakistan Flatgigs Full time2 days ago Be among the first 25 applicantsCompany ProfileAHOY is a dynamic venture studio based in Dubai. We focus on leveraging cutting-edge technology to drive innovation and empower businesses across various industries. Our services include web and mobile app development, product prototyping, and data processing automation. Join us as we shape the future...
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Karachi, Sindh, Pakistan HR WAYS Full timeCompany Introduction:Our vision is to make sales simple and fun. Our current solution tackles the pain of cold calling. It takes managers hours to distribute calling data, and there's never any transparency. Sales agents hate cold calling because it is tedious and has a high rejection rate. We remove all the admin work for managers and salespeople and allow...
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Karachi, Sindh, Pakistan Stellic Full timeRemember the days when you were navigating your academic path — the feeling of being lost, unsure of which courses to take, or uncertain about your graduation timeline? At Stellic, we get it because our journey started just like yours. Born out of the challenges faced by international students at Carnegie Mellon, we've grown into a movement that's...
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Karachi, Sindh, Pakistan NorthBay Solutions Full timeWe are seeking a Level 2 AWS Data Engineer to join our team. This role involves monitoring, troubleshooting, and optimizing AWS-based data pipelines while ensuring data integrity and pipeline continuity. You will work with AWS Glue, Lambda, Step Functions, and other AWS data services to investigate job failures, re-run ETL jobs, and support production...
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Technical Support Advocate
6 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeWe're seeking a skilled Technical Support Engineer to join our team and help us deliver world-class customer support.As a Technical Support Engineer, you'll play a critical role in helping our customers succeed by providing timely and effective technical support.Your responsibilities will include managing and responding to a high volume of support tickets,...
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2 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeWe are seeking a highly skilled Technical Support Professional to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our customers, troubleshooting complex technical issues, and collaborating with internal teams to resolve technical problems.About the RoleAs a Technical...
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Technical Support Specialist
7 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeImagine being part of a customer-centric team that is addressing the core issues in higher education via an expandable platform.We are seeking a Technical Support Engineer to join our organization, responsible for delivering top-notch technical support to our customers.You will handle incoming support tickets, ensure timely and high-quality responses, and...