Technical Support Engineer Alternatives

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Technical Support Analyst

Serve as the second member of our support team, playing a key role in training and mentoring future support staff. Manage and respond to 500+ support tickets monthly while maintaining a 90%+ individual CSAT rating.

  • Responsibilities:
  • Provide high-quality technical support with initial response times under 12 hours and resolution within 3 business days for 90% of tickets.
  • Independently resolve 70% common issues without escalation.
  • Partner with Technical Writers to maintain a comprehensive knowledge base for faster issue resolution.

About the Role: As a Technical Support Analyst, you will be an integral member of our Support organization, responsible for delivering top-notch technical support to our customers.

Key Skills: Customer service experience (2+ years preferred), experience with education technology or student information systems or similar SaaS customer support with B2B and B2C, strong troubleshooting and analytical abilities, ability to manage multiple priorities, ability to multi-task and autonomously prioritize, strong cross-functional expertise engaging with engineering, customer success, and product management team.



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