
Enterprise Jira Service Management Specialist
6 days ago
Our ideal candidate will design, configure, and optimize Jira Service Management solutions for enterprise clients.
- Design and implement ITSM workflows in Jira Service Management based on business needs and ITIL standards.
- Translate client requirements into scalable, maintainable JSM solutions.
- Lead the configuration of service request catalogs, SLAs, automation rules, queues, and custom fields.
- Integrate Jira with other enterprise systems.
- Perform health checks and conduct maturity assessments to identify gaps and propose improvement plans.
- Serve as SME during Jira-related discussions with technical teams, stakeholders, and business users.
- Ensure compliance with governance, security, and auditability requirements.
- Create technical and functional documentation.
- Train and mentor admin teams and end-users on JSM features and best practices.
- Bachelor's degree in computer science or related field.
- 5+ years of experience in Jira administration/architecture, with at least 2 years focused on Jira Service Management.
- Strong knowledge of ITSM processes (Incident, Change, Problem, Request Fulfillment, Knowledge Management).
- Experience implementing and customizing workflows, automation, and SLA configurations in Jira.
- Familiarity with Atlassian Marketplace add-ons like Insight (Asset Management), ScriptRunner, Tempo, etc.
- Experience with Jira REST APIs, JSON, and third-party integrations.
- Opportunity to work with a strong background in IT Service Management.
- Chance to develop expertise in designing and optimizing JSM solutions.
- Collaborative environment with experienced professionals.
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Jira Solution Architect
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