Jira Solution Architect

3 days ago

Karachi, Sindh, Pakistan Inbox Business Technologies Full time

We are seeking an experienced Jira Solution Architect with a strong background in IT Service Management (ITSM) to design, configure, and optimize Jira Service Management (JSM) solutions for enterprise clients. The ideal candidate will possess deep knowledge of Atlassian tools, ITIL practices, and enterprise architecture principles, and will act as the bridge between business requirements and technical delivery.

Responsibilities

  • Design and implement ITSM workflows in Jira Service Management (JSM) based on business needs and ITIL standards.
  • Translate client requirements into scalable, maintainable JSM solutions.
  • Lead the configuration of service request catalogs, SLAs, automation rules, queues, and custom fields.
  • Integrate Jira with other enterprise systems (e.g., CMDB, monitoring tools, Confluence, identity systems).
  • Perform health checks and conduct maturity assessments to identify gaps and propose improvement plans.
  • Serve as SME during Jira-related discussions with technical teams, stakeholders, and business users.
  • Ensure compliance with governance, security, and auditability requirements.
  • Create technical and functional documentation, including solution architecture diagrams.
  • Train and mentor admin teams and end-users on JSM features and best practices.
  • Support continual service improvement initiatives through performance monitoring and analytics.
  • Demonstrates the ability to propose effective solutions tailored to specific business scenarios.
  • Capable of understanding, evaluating, and utilizing a range of add-ons (e.g., JMW, Refined) in alignment with varying requirements.
  • Possesses the expertise to enhance user interface and user experience (UI/UX) in accordance with current industry trends and evolving business needs.

Requirements
  • Bachelor's degree in computer science, Information Systems, or related field.
  • 5+ years of experience in Jira administration/architecture, with at least 2 years focused on Jira Service Management (JSM).
  • Strong knowledge of ITSM processes (Incident, Change, Problem, Request Fulfillment, Knowledge Management).
  • Experience implementing and customizing workflows, automation, and SLA configurations in Jira.
  • Familiarity with Atlassian Marketplace add-ons like Insight (Asset Management), ScriptRunner, Tempo, etc.
  • Experience with Jira REST APIs, JSON, and third-party integrations.
  • Atlassian certifications (ACP-620, ACP-120, etc.) are a plus.
  • Understanding DevOps, Agile, and CI/CD principles is desirable.

Nice to Have:
  • Hands-on experience with Confluence, Bitbucket, or Opsgenie.
  • Exposure to ISO 20000, COBIT, or other IT governance frameworks.
  • Experience with cloud (Jira Cloud) and on-premises Jira environments.
  • Strong communication and stakeholder management skills.
#J-18808-Ljbffr

  • Jira Solution Architect

    1 week ago

    Karachi, Sindh, Pakistan Inbox Business Technologies Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We are seeking an experienced Jira Solution Architect with a strong background in IT Service Management (ITSM) to design, configure, and optimize Jira Service Management (JSM) solutions for enterprise clients. The ideal candidate will possess deep...

  • Enterprise Jira Specialist

    2 days ago

    Karachi, Sindh, Pakistan beBeeJira Full time

    Jira Solution ArchitectWe are seeking an experienced IT Service Management professional to design, configure, and optimize Jira Service Management solutions for enterprise clients.

  • Solutions Architect

    2 weeks ago

    Karachi, Sindh, Pakistan Creative Chaos Full time

    Job SummaryAs a Solutions Architect, you will be responsible for taking the business requirements and turning them into a software design that can become a blueprint for the implementation team to follow. You will also ensure that the implementation team follows the design and delivers the project as per the agreed designs.Duties and ResponsibilitiesA...

  • Enterprise ITSM Solutions Specialist

    1 week ago

    Karachi, Sindh, Pakistan beBeeSolution Full time

    Job DescriptionWe are seeking a highly skilled IT Service Management (ITSM) professional to design, configure, and optimize Jira Service Management solutions for enterprise clients.Design and implement ITSM workflows in Jira Service Management based on business needs and ITIL standards.Translate client requirements into scalable, maintainable JSM...

  • Cloud Solutions Architect

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Cloud Architect OpportunityWe are seeking a highly skilled Cloud Architect to design and implement scalable, secure, and cost-effective cloud solutions using AWS services.The ideal candidate will have proficiency in PHP and experience with frameworks like Laravel, as well as a strong understanding of core AWS services and best practices.AWS certifications...

  • Solution Architect

    4 weeks ago

    Karachi, Sindh, Pakistan UNAVAILABLE Full time

    OverviewWe are seeking a highly skilled Software Solution Architect with expertise in .NET development and a strong background in architecture design to lead our software development efforts. As the Software Solution Architect, you will be responsible for designing and implementing complex software solutions that meet the evolving needs of our business and...

  • Solution Architect

    3 days ago

    Karachi, Sindh, Pakistan ibex Full time

    We are seeking a highly skilled Software Solution Architect with expertise in .NET development and a strong background in architecture design to lead our software development efforts. As the Software Solution Architect, you will be responsible for designing and implementing complex software solutions that meet the evolving needs of our business and clients....

  • Network Solution Architect

    2 weeks ago

    Karachi, Sindh, Pakistan Computer Marketing Co. Pvt. Ltd Full time

    Company DescriptionComputer Marketing Co. Pvt. Ltd. (CMC) is a well-seasoned major player in Pakistan's IT market, established in 1984. CMC focuses on delivering state-of-the-art computing technologies with the highest international standards. As your trusted IT partner, CMC values customer feedback to design solutions tailored to specific needs. The...

  • AWS Solutions Architect

    2 weeks ago

    Karachi, Sindh, Pakistan Info Resume Edge Full time

    Job Title: PHP Developer with AWS Solutions ArchitectKey Responsibilities:1. Design and Implement Cloud Solutions: Develop scalable, secure, and cost-effective cloud solutions using AWS services.2. Collaborate with Teams: Work with cross-functional teams to understand requirements and provide technical guidance.3. Code Development: Write and maintain robust,...

  • Solution Architect – Process

    3 weeks ago

    Karachi, Sindh, Pakistan Intersys Ltd. Full time

    Solution Architect – Process & Systems InnovationSolution Architect – Process & Systems InnovationGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Intersys Ltd.Vice President - HR| Talent Acquisition Specialist | HR Operations | People ManagementJob Title: Innovation & Systems LeadJob Summary:We, at...