Technical Solutions Specialist

14 hours ago

Hyderabad City Taluka, Pakistan beBee Careers Full time
We are seeking a Customer Success Expert to join our team. As a key member of our organization, you will be responsible for helping business customers scale by solving complex technical problems. This role requires strong analytical skills, pattern recognition, and the ability to collaborate with other teams to improve the customer experience.

About the Role:
- You will respond to technical questions from customers through various channels, including tickets, emails, chats, and phone calls.
- Your responsibilities will also include troubleshooting application and product issues, learning DigitalOcean systems quickly, and adapting to changes.
- In this role, you will work collaboratively and independently in a team setting, identifying process improvements and documenting them.
- You will also manage incidents and escalations, help combat fraud and abuse on the platform, and architect HA solutions for fast-growing and new customers.

Requirements:
- A strong background in cloud technology and Linux systems is essential for this role.
- You must be passionate about technology and customer support, with strong analytical skills and pattern recognition.
- Prior experience in Customer Success or Solutions Architecture roles is highly desirable.
- Excellent communication skills are required to explain technical concepts clearly, as well as the ability to balance multiple priorities and set expectations.

Technical Requirements:
- You should have applied knowledge of Linux, Debian, Ubuntu, Django, etc.
- Networking and Storage expertise is also required, as well as virtualization knowledge of KVM and Xen.
- Experience with one or more database engines (MySQL, MariaDB, PostgreSQL, Redis, MongoDB) is necessary for this role.

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