Customer Experience Strategist

1 week ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a skilled Customer Success Specialist to join our team. This role focuses on prospecting, managing outbound calls, customer retention, activation, and upselling to prospective clients.

The ideal candidate will be social, analytical, eager to learn new software, and able to communicate clearly and effectively. They will engage with customers, maximize value, and develop strategies to grow our customer base.

Key responsibilities include:

  • Develop and manage client portfolios.
  • Sustain business growth and profitability through upselling.
  • Analyze customer data to enhance customer experience.
  • Conduct product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and enhance tutorials and communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Reduce customer churn.
  • Assist in product design and development.

To succeed in this role, you should have:

  • At least 2 years of proven experience in customer success, service, sales, communications, or a related field, or a Bachelor's Degree.
  • Highly organized with the ability to multitask; self-driven and proactive.
  • Excellent communication and interpersonal skills; demonstrate leadership qualities.
  • High computer literacy and quick learner of new software.
  • Knowledge of customer success processes and experience in document creation.
  • Patience, active listening skills, and a passion for sales.
  • Experience with CRM systems and Microsoft Office.
  • Over 1 year of successful revenue-based sales experience.
  • Understanding of data protection technologies.

As a valued member of our team, you can expect:

  • A dynamic and collaborative work environment.
  • Ongoing training and professional development opportunities.
  • A competitive compensation package including annual bonus and incentives.
  • Health and wellness benefits including EOBI, gratuity, medical insurance, free parking, and drop facility.

This is an entry-level full-time position that offers exciting opportunities for growth and development. If you are passionate about sales and technology, we encourage you to apply.

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