Operational Workforce Manager

3 days ago


Gujrat, Punjab, Pakistan beBeeWorkforceManagement Full time $50,000 - $80,000
Job Overview

Motive empowers operational teams with tools to improve productivity and profitability.

We serve over 100,000 customers across various industries.

Key Responsibilities
  • Support operational teams to deliver key performance indicators (KPIs) through effective workforce management practices.
  • Develop and maintain operational reports, including client service level agreements and adherence reports.
  • Utilize reporting tools and Excel to create interactive dashboards for data-driven decision-making.
  • Conduct volume forecasting and develop staff scheduling plans to optimize resource allocation.
  • Collaborate with leadership to meet service level requirements.
Requirements
  • Minimum 2 years of experience in workforce management or a related field.
  • Proficient in Microsoft Office 365, Google Suite, and Salesforce.
  • Strong analytical and problem-solving skills, with ability to manage reporting and visibility into workforce metrics.
  • Experience with volume forecasting, staff scheduling, and real-time queue management.
  • Excellent written and verbal communication skills.
  • Knowledge of customer care processes and techniques.

Motive values diversity and inclusion, and is an equal opportunity employer. The applicant must be authorized to receive access to products and technology.



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