Technical Support Specialist

14 hours ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a skilled and customer-focused IT professional to provide technical support and troubleshooting services.

Key Responsibilities:
  • IT Support:
    • Provide technical assistance for hardware, software, and network issues.
    • Respond to requests in a timely manner, ensuring proper resolution and documentation.
    • Perform system upgrades, installations, and configurations as needed.
    • Collaborate with other IT team members to ensure seamless operations and user satisfaction.
  • Laptop Configuration:
    • Configure laptops according to company standards and user requirements.
    • Install and customize operating systems, software applications, and security settings on laptops.
    • Set up user profiles, preferences, and permissions to ensure a personalized computing experience.
    • Perform thorough quality assurance checks to ensure that laptops meet performance expectations.
  • Equipment Returns Management:
    • Manage the returns process for IT equipment.
    • Coordinate the collection, inspection, and documentation of returned equipment.
    • Diagnose and troubleshoot issues with returned equipment to determine the appropriate course of action.
    • Communicate effectively with stakeholders to facilitate the return and replacement of faulty or defective equipment.
  • Ticketing Software Management:
    • Utilize ticketing software to log, track, and manage IT support requests.
    • Ensure that tickets are updated regularly with relevant information and status updates.
    • Collaborate with other team members to prioritize and escalate tickets as needed.
  • Documentation and Reporting:
    • Maintain accurate documentation of equipment configuration procedures and troubleshooting guides.
    • Generate reports on ticketing system metrics and support trends to identify areas for improvement.
    • Analyze data and trends to make recommendations for process improvements and optimization.

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