
Enterprise Client Strategist
6 days ago
Motive Overview:
We are committed to delivering high-touch, proactive engagement with our clients to drive utilization of our platform and enable them to achieve their desired outcomes.
What You'll Do:- High-touch, proactive outbound engagement with clients to drive utilization of our platform.
- Drive value realization through casual and formal interactions, such as product adoption calls and dashboard training, escalation management, and renewal conversations.
- Care for client health and experience ensuring a smooth retention process.
- Identify growth opportunities aligned to helping clients achieve their goals, delivered as Customer Success Qualified Leads (CSQLs).
- Partner with internal stakeholders, such as sales, support, professional services, and billing to solve client escalations and ensure timely resolution of issues.
- 6+ years prior experience in a customer-facing role.
- Critical thinking skills and ability to adapt in the moment.
- Strong grasp of SaaS applications and logistics experience is a plus.
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