Enterprise Client Strategist

6 days ago


Lahore, Punjab, Pakistan Motive Full time

Motive Overview:

We are committed to delivering high-touch, proactive engagement with our clients to drive utilization of our platform and enable them to achieve their desired outcomes.

What You'll Do:
  • High-touch, proactive outbound engagement with clients to drive utilization of our platform.
  • Drive value realization through casual and formal interactions, such as product adoption calls and dashboard training, escalation management, and renewal conversations.
  • Care for client health and experience ensuring a smooth retention process.
  • Identify growth opportunities aligned to helping clients achieve their goals, delivered as Customer Success Qualified Leads (CSQLs).
  • Partner with internal stakeholders, such as sales, support, professional services, and billing to solve client escalations and ensure timely resolution of issues.
What We're Looking For:
  • 6+ years prior experience in a customer-facing role.
  • Critical thinking skills and ability to adapt in the moment.
  • Strong grasp of SaaS applications and logistics experience is a plus.


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