Operations Supervisor

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Call Center Leadership Position

We are seeking a highly motivated and organized individual to lead our Call Center team. As a Call Center Manager, you will be responsible for managing and hiring a team of customer service representatives.

Key Responsibilities:
  • Team Management: Lead, manage, and motivate a team of call center agents to achieve exceptional customer service standards.
  • Recruitment and Training: Recruit, train, and onboard new call center agents, ensuring they have the necessary skills and knowledge to excel in their roles.
  • Customer Service: Assist in providing excellent customer service and administrative support to our clients.
  • File Management: Manage and organize files and documents related to customer interactions and business operations.
  • Project Support: Provide assistance with various projects and day-to-day tasks, ensuring seamless business operations.
Requirements and Qualifications:
  • Communication Skills: Possess good verbal and written communication skills, enabling effective interaction with customers, colleagues, and management.
  • Organization and Responsibility: Demonstrate strong organizational skills, taking ownership of tasks and responsibilities, and meeting deadlines.
  • Computer Proficiency: Have basic knowledge of computer tools and software applications used in the call center environment.
  • Adaptability: Be willing to learn and adapt to new challenges, embracing change as an opportunity for growth and development.
Benefits:
  • Transportation Allowance: Receive a transportation allowance to support your daily commute.
  • Meal Allowance: Enjoy a meal allowance to cover your lunch expenses.
  • Medical Assistance: Have access to medical assistance programs, ensuring your well-being is taken care of.
  • Training and Growth Opportunities: Enjoy continuous training and growth opportunities, enabling you to develop new skills and advance in your career.


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