
Sales Engagement Specialist
2 days ago
About Us:
We are a fast-growing e-commerce company dedicated to delivering exceptional customer experiences. As we expand, we are looking for a Customer & Sales Engagement Specialist to enhance customer relationships, drive sales, and provide top-notch support.
As the bridge between customer service and sales, you will serve as the key to unlocking seamless and satisfying customer experiences.
Key Responsibilities:
- Engage with customers via various communication channels.
- Provide product recommendations and upsell opportunities to increase conversions.
- Recover abandoned carts and follow up with potential buyers.
- Assist with customer inquiries, subscriptions, cancellations, and returns.
- Track interactions and meet sales and engagement KPIs using CRM tools.
Qualifications:
- A minimum of 1 year of experience in sales, customer support, or e-commerce.
- Strong communication skills with the ability to persuade and engage customers.
- Experience handling live chat, phone support, and CRM tools.
- A proven track record of meeting or exceeding sales and customer satisfaction targets.
- Adaptable, organized, and able to multitask effectively.
Benefits:
- $3-$4/hour rate, with annual increases.
- PTO, health insurance (available in specific regions), and health stipends.
- A permanent work-from-home setup.
- Career growth opportunities in a rapidly expanding company.
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