Client Services Professional

5 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Summary

We are seeking a skilled Client Services Professional to provide first-line support for our MOSAIC software users.

About the Role
  • Provide expert-level technical assistance to clients via phone, email, or chat.
  • Troubleshoot and resolve complex issues related to software access, calculations, and database configuration.
  • Maintain active communication with the Client Services Team across different time zones to ensure seamless support.
  • Deliver training sessions for MOSAIC clients and prospects to optimize software utilization.
  • Assist in documenting new features, workflows, and client FAQs for MOSAIC resources.
Key Responsibilities
  1. Offer first-line help desk support for MOSAIC clients, addressing queries related to software functionality and workflows.
  2. Troubleshoot and resolve technical issues related to software access, calculations, and database configuration.
  3. Support MOSAIC clients with petroleum economics, reserves management, budgeting, and capital planning workflows.
  4. Maintain effective communication with the Client Services Team across different time zones.
  5. Conduct training sessions for MOSAIC clients and prospects to enhance software utilization.
  6. Collaborate in documenting new features, workflows, and client FAQs for MOSAIC resources.
Qualifications & Skills
  • Bachelor's degree or Technical Certification in a relevant field (Economics, Engineering, Mathematics, or Accounting).
  • 1-3 years of experience in a technical support, software support, or petroleum industry-related role.
  • Strong verbal and written communication skills for client interactions and documentation.
  • Excellent analytical and problem-solving skills to diagnose and resolve client issues.
  • Proficiency in Microsoft Excel for data analysis and reporting.
  • Basic SQL knowledge for data extraction and troubleshooting is a plus.
Benefits
  • Market-leading salary.
  • Medical coverage - self and dependents.
  • Parents' medical coverage.
  • Provident fund.
  • Employee performance-based bonuses.
  • Home internet subsidy.
  • Conveyance allowance.
  • Profit-sharing plan (tenured employees only).
  • Life benefit.
  • Child care facility.
  • Company-provided lunch/dinner.
  • Professional development budget.
  • Recreational area for in-house games.
  • Sporadic on-shore training opportunities.
  • Friendly work environment.
  • Leave encashment.

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