
E-commerce Professional
1 day ago
About the Role
We are seeking a dedicated and results-driven E-commerce Professional to spearhead our customer-facing operations. As an integral part of our business, you will be responsible for fostering strong relationships with customers, ensuring seamless order placement, delivery processes, and issue resolution.
Key Responsibilities:
- Serve as the primary point of contact between the brand and the customer throughout the order lifecycle.
- Collaborate with Warehouse and Logistics teams for smooth order pickups, deliveries, and payment processing.
- Work closely with teams across Advertising, Creative, and social media to develop effective strategies.
- Build and nurture relationships with key clients and customers.
- Provide daily reports on order activities and maintain accurate records of customer contacts.
- Prepare and analyze Daily Sales Reports.
- Ensure strong follow-up on leads.
- Address customer inquiries promptly across all digital platforms.
Requirements:
- Bachelor's degree in Marketing, Business Administration, or a related field.
- 1-2 years of experience in E-commerce or a similar role.
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