
Product Knowledge Expert
1 day ago
About the Role:
We're seeking a highly motivated Product Knowledge Expert to join our support team at Thingtrax Ltd. As a key member of our staff, you'll be responsible for delivering exceptional customer experiences through prompt and effective technical support and product knowledge.
Main Responsibilities:
Customer Support:
Provide timely and effective technical support to customers via various communication channels.
Utilize detailed diagnostic procedures to analyze and resolve technical issues.
Product Training:
Design and lead training initiatives to educate customers on optimal product usage.
Offer proactive support during setup and integration processes to ensure seamless adoption.
Knowledge Development:
Develop comprehensive knowledge of our product suite to offer informed guidance to customers.
Stay up-to-date on new product features and functions to ensure accurate support.
Issue Escalation:
Proactively escalate critical or unresolved issues to internal teams, guaranteeing follow-through until resolution.
Customer Engagement:
Foster strong relationships with customers by providing helpful and professional technical assistance.
What We Offer:
A dynamic work environment, opportunities for growth and development, and a chance to make a real impact in the lives of our customers.
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