Technical Solutions Specialist

5 days ago


Lahore, Punjab, Pakistan Expertflow LLC Full time
Job Description

About the Role

We are seeking a highly skilled Technical Solutions Specialist to join our team at Expertflow LLC. As a key member of our pre-sales team, you will be responsible for delivering engaging live demos, webinars, and technical workshops to effectively showcase our cloud contact center software to prospective customers.

The ideal candidate will have a strong background in the contact center industry, preferably in pre-sales or requirements engineering. In-depth knowledge of networks, contact center technologies, and call flows is essential. Experience in analyzing requirements, preparing proposals, responding to RFPs / demos, and conducting Proof of Concepts (POCs) is also required.

You will collaborate with customers and internal teams to address post-production change requests and product feature enhancements. Additionally, you will contribute to writing technical documentation to ensure our product knowledge remains up-to-date.

Key Responsibilities:

  • Deliver engaging live demos, webinars, and technical workshops to showcase our product to prospective customers.
  • Analyze customer requirements and prepare proposals to meet their needs.
  • Respond to customer inquiries via email and chat channels, and engage with RFPs / tenders.
  • Collaborate with customers and internal teams to address post-production change requests and product feature enhancements.
  • Contribute to writing technical documentation to ensure our product knowledge remains up-to-date.


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