Product Knowledge Advisor

4 days ago


Lahore, Punjab, Pakistan Diem Technologies Incorporated Full time
Key Responsibilities

We are looking for a highly motivated and customer-focused Customer Support Executive to join our team at Diem Technologies Incorporated in Pakistan.

  • Provide timely and accurate responses to customer inquiries via phone, email, or chat.
  • Identify customer needs and provide solutions to resolve their issues.
  • Monitor customer complaints and escalate them to the relevant teams when necessary.
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams.

A strong understanding of CRM systems and excellent communication and problem-solving skills are required for this role. If you have experience as a Customer Support Specialist or similar CS role, we encourage you to apply.

Familiarity with our industry is a plus, but not required. Fluency in spoken English is a must, as well as experience using help desk software and remote support tools.



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