
Inbound Call Support Specialist
5 days ago
Transworld is hiring a highly motivated Inbound Call Support Specialist to join our dynamic customer care team. In this role, you will be the first point of contact for our clients, handling inbound calls and providing top-notch support.
Key Responsibilities:
- Build relationships with our clients through exceptional call handling and issue resolution.
- Take ownership of customer issues, complaints, and inquiries, ensuring timely and effective resolutions.
- Maintain a deep understanding of our products and services to provide accurate information and assistance.
- Collaborate with internal teams to ensure seamless CX operations and continuous improvement.
What We're Looking For:
- Excellent communication and interpersonal skills, with a strong focus on empathy and problem-solving.
- A passion for delivering exceptional customer experiences and exceeding client expectations.
- Strong attention to detail and a commitment to adhering to customer care policies and procedures.
- A positive and professional attitude, with a strong ability to work in a fast-paced environment.
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