Customer Service Representative

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will provide exceptional support to customers, ensuring seamless business operations and coordination.

Key Responsibilities:

  • Build and maintain professional relationships with customers, partners, and internal stakeholders.
  • Manage customer communications and data in the CRM system.
  • Handle quotations and lead generation activities including follow-ups.
  • Manage post-sales activities such as returns, claims, and corrective actions.
  • Assist Account/Sales Managers with contracts, sales data, and opportunity development.
  • Manage payment collection processes, oversee goods in transit, handle overdue accounts, and monitor credit limits to ensure a positive cash-flow.
  • Contribute to process improvements and development of new workflows.
  • Handle order processing from receipt to delivery and payment collection.

Required Skills and Qualifications:

  • College or university degree, preferably in Business Administration, IT, or a related field.
  • Strong verbal and written English communication skills.
  • Excellent teamwork and coordination abilities.
  • Working knowledge of sales and commercial practices.
  • CRM system experience and ability to manage customer data effectively.

Benefits:

  • Paid leaves and bonuses.
  • Transport allowance.
  • Mobile and internet allowances.

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