
Quality Assurance Excellence Professional
2 days ago
We are seeking a skilled Quality Assurance professional to excel in maintaining high standards of quality in products and services.
Quality Assurance SpecialistMaintaining high standards of quality in products and services is crucial for our success. As a key member, you will play a vital role in ensuring service excellence, driving customer satisfaction, and continuous improvement through data analysis and quality review.
Key Responsibilities:
- Data Analysis: Identify areas for sales process enhancement by analyzing data to inform business decisions.
- Quality Review: Ensure chats on various mediums meet our quality standards to ensure seamless communication.
- Call Monitoring: Monitor calls on the dialer to guarantee consistent and effective communication.
- Customer Feedback: Track customer reviews, comments, and agent order mail to measure customer satisfaction and gauge performance.
- Issue Tracking: Identify, record, document, and track bugs or defects to prevent reoccurrence and improve efficiency.
- Reporting: Generate reports on communication quality for management review and strategic planning.
Requirements:
- Prior experience as a Quality Assurance professional or similar role with strong analytical skills.
- Knowledge of software testing methodologies and tools with excellent written and verbal communication skills.
- Analytical Skills: Strong attention to detail with analytical skills to drive informed decision-making.
- Degree Requirement: Bachelor's degree in Computer Science or related field (preferred but not required).
Work Details:
- Job Type: Full-time
- Work Environment: On-site
- Working Hours: 9 hours including 1 hour break
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