E-Commerce Operations Manager

4 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

This is a critical role that requires a deep understanding of e-commerce operations, customer support, and compliance management. The ideal candidate will have a proven track record of driving results and improving customer satisfaction.

Responsibilities:
  • Oversee customer support operations across multiple platforms, ensuring high-quality interactions with customers.
  • Develop and implement customer support strategies to enhance user experience and retention.
  • Maintain compliance with regulations, platform policies, and international laws.
  • Analyze customer feedback and implement solutions to improve response times and efficiency.
Compliance and Quality Assurance:
  • Ensure full compliance with e-commerce regulations, data protection laws, and consumer rights.
  • Develop and maintain a compliance framework to prevent violations and manage risk.
  • Implement quality assurance programs to enhance the efficiency of customer support across various sales channels.
Qualifications:
  • Bachelor's or Master's degree in Business, Law, Marketing, or a related field.
  • Proven experience in customer support and compliance management within a global e-commerce business.
  • Strong working knowledge of Shopify, Amazon, and other online retail marketplaces.


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