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2 days ago
We are seeking a Solutions Support Specialist to join our team. As a Solutions Support Specialist, you will play a key role in providing technical support and training for our library management system.
About the PositionThe ideal candidate will have a strong background in computer science or IT-related fields and excellent problem-solving skills. This is an exciting opportunity for individuals who are passionate about technology and want to make a difference in the lives of librarians and educators around the world.
Main Responsibilities:- Deliver exceptional customer service: Provide technical support via phone, email, or online chat. Troubleshoot user queries and provide timely and effective solutions.
- Collaborate with cross-functional teams: Work closely with our development team to identify areas for improvement and recommend enhancements to our products.
- Develop and deliver training content: Create training programs to help customers get the most out of our products.
- Ensure quality and accuracy: Test and validate new releases to ensure they meet quality standards.
- Maintain accurate documentation: Update knowledge base cases, release notes, and user manuals.
- Bachelor's degree in computer science or IT-related field
- 2-3 years of experience in a related field, preferably in technical support or software development
- Excellent communication and problem-solving skills
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