Quality Management Lead

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time

Senior Operations Manager (Quality Assurance) Job Summary:

This role is responsible for overseeing quality assurance activities, ensuring compliance with regulatory requirements, and driving process improvements.

Main Responsibilities:

  • Develop and implement quality assurance strategies.
  • Maintain quality standards and ensure compliance with regulatory requirements.
  • Monitor and evaluate agent performance.
  • Analyze reports and data to recommend changes for improved performance.

Required Skills and Qualifications:

  • Bachelor's degree or related field or equivalent experience.
  • Five years' experience in operations management and compliance.
  • Quality, project management, or auditing certification preferred.


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