Customer Relationship Manager
3 days ago
About the Role:
We're seeking a proactive Customer Success Associate to join our team and support our mission of transforming agriculture through data, technology, and customer-centric service.
- Build and nurture strong relationships with clients across Pakistan, ensuring their ongoing satisfaction with our agricultural solutions.
- Support customer retention by understanding client needs and providing timely, relevant solutions.
- Communicate the value of our offerings clearly—translating both technical and business aspects into practical benefits for clients.
- Collaborate with the Sales and Product teams to support successful deal handovers and continued customer engagement.
- Represent us with professionalism and empathy in all virtual and on-ground client interactions.
- Conduct client on-boarding, client feedback meetings, and training sessions to ensure that customers are able to fluently navigate through our products.
- Drive product usage, ensure customer satisfaction to ensure renewals, identify opportunities to upsell different product offerings, and analyze customer data to identify areas of improvement.
Responsibilities:
- Navigate complex sales environments to deliver customer-centric solutions.
- Develop and manage a customer success pipeline from prospect to suspect.
- Maintain accurate sales records using CRM tools.
- Adeptly adopt and learn new technologies, software, and products.
- Pursue proven track records of meeting or exceeding sales targets and KPIs.
Requirements:
- Fundamental fluency in English (written and spoken).
- A deep understanding of Pakistan's business culture and corporate etiquette.
- Prior experience in B2B sales, negotiations, or client-facing roles.
- Ability to understand and convey business context beyond surface-level communication.
- Exceptional communication, presentation, and interpersonal skills.
- Availability for virtual meetings and occasional in-person engagements within Pakistan.
- Ability to bridge cultural or operational gaps.
- Backed by a strong background in agriculture or a related field—either through industry experience or formal education.
About Us:
We aim to make farming more productive, sustainable, and ready for the future. By focusing on innovative solutions, we seek to unlock the full potential of precision agriculture. Join us as we harness the power of AI and space technology to help farmers grow smarter and adapt to a changing climate.
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