
Technical ServiceNow Platform Expert
24 hours ago
At HSBC, we strive to be at the forefront of digital transformation. We're currently seeking an experienced professional to join our team in the role of Consultant Specialist. This position will play a critical role in supporting Legal Service Delivery initiatives by developing and delivering functionalities within the ServiceNow platform.
About the Role:- We're looking for someone with strong analytical skills who can assess the viability of new requests and provide proposals and solutions that meet business requirements, align with IT strategy, and maximize reuse opportunities.
- In this role, you'll be responsible for creating and updating Technical Documents as needed, ensuring development is completed as per the customer's requirements, and providing consultation/technical support to the development team.
- You'll also have the opportunity to manage multiple small-scale, moderately complex development projects, identify opportunities to improve the application/streamline development activities, and promote/drive innovation in technologies, processes, and tools.
Responsibilities:
- Provide support for Legal Service Delivery initiatives by developing and delivering functionalities within the ServiceNow platform.
- Assess the viability of new requests and provide proposals and solutions to the business that meet business requirements, align with IT strategy, and maximise reuse opportunities.
- Create and update Technical Documents when required.
- Demonstrate good analytical skills to ensure business problems are questioned and understood and the solutions are cost-effective and timely.
- Ensure development is completed as per the customer's requirements and provide consultation/technical support to the development wherever required.
- Be a subject matter expert and would be required to manage multiple small scale, moderately complex development projects.
- Identify opportunities to improve the application / streamline development activities wherever required and promote / drive innovation in technologies, processes and tools.
- Use scripting tools to automate routine tasks being done in the ServiceNow platform.
- Report progress and identify and raise any issues/risks, escalating as appropriate to enable satisfactory resolution.
- Establish and maintain good communication and relationships with relevant stakeholders, both internal and external to the development team.
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