Fulfillment and Logistics Supervisor

6 days ago


Karachi, Sindh, Pakistan Sukoon Full time

About Sukoon:

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Sukoon is committed to delivering exceptional customer experiences through innovative solutions and strategic partnerships.

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Job Overview:

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This role involves supervising a team of workers engaged in order fulfillment.

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Key Responsibilities:

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  1. Lead a team of workers to achieve efficient order fulfillment.
  2. Oversee the recruitment and induction process of new employees.
  3. Communicate customer queries and market insights to management.
  4. Analyze trends and seasonal usage patterns of our services.
  5. Handle customer complaints and queries effectively.
  6. Coordinate with workers, delegate tasks, and monitor progress.
  7. Supervise the team of workers, address their queries, and provide guidance.
  8. Visit the field when required to ensure operational efficiency and customer satisfaction.
  9. Provide exceptional customer service by handling on-site customer dealings and resolving issues promptly.
  10. Prepare accurate estimates for received orders and share any relevant insights or concerns with management.
  11. Perform other operational tasks as necessary.
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Requirements:

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This is a full-time position requiring strong technical and communication skills.

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  1. Demonstrate expertise in Microsoft Office applications, particularly Excel.
  2. Exhibit sound technical skills to navigate complex systems and data analysis.
  3. Communicate effectively in English and Urdu, with excellent verbal skills to engage with customers and colleagues.
  4. Develop negotiation strategies to drive successful outcomes.
  5. Cultivate stress tolerance, problem-solving abilities, and strong listening skills to thrive in a fast-paced environment.
  6. Apply effective customer management techniques to build strong relationships and drive customer satisfaction.
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Our Commitment:

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We are committed to creating a diverse and inclusive work environment.



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