Facilities Management Specialist

5 days ago


Karachi, Sindh, Pakistan CBRE Full time
Job Overview

The Assistant Facilities Manager plays a pivotal role in delivering exceptional facilities management services to our clients. This position is based on-site and involves close collaboration with internal and external stakeholders, including the building landlord, partners, and vendors.

Key Responsibilities:
  • Establish and maintain strong relationships with internal and external customers to ensure a high-quality client experience.
  • Oversee day-to-day site management activities, including site functionality, escalation management, planning, and client satisfaction.
  • Manage Building Management Systems and Preventative Planned Maintenance schedules in the CMMS system.
  • Ensure compliance with health and safety measures and promote best practice amongst colleagues, contractors, and vendors.
  • Review and manage health and safety documentation to ensure safety on site.
  • Adhere to company and client policies and procedures consistently.
  • Communicate effectively to keep the client and management team informed of any elevated risks or events.
  • Manage budget and spend to ensure alignment with CBRE and GSK policies and procedures.
  • Deliver or delegate service requests to meet Key Performance Indicators and Service Level Agreements.
  • Ensure office housekeeping and cleanliness is delivered to the highest standard.
  • Prepare and deliver monthly Contract and Business Unit Reviews.
  • Provide ad-hoc reporting as requested by the account.
  • Collaborate with external project managers in relation to facilities projects and fitouts.
  • Manage the Facilities team, managing team's objectives, goals, and growth.
  • Supervise and monitor team's day-to-day work.
  • Support events and event space set up.
  • Enable and promote engagement at site.
  • Act as the local point of contact/liaison for external contractors and consultants.
  • Identify and prepare reporting of gaps in day-to-day operational activities.
  • Lead GAP analysis of the sites.
  • Maintain asset reports for all equipment and assets installed at the client site.
  • Responsible for detailed reporting of shortcomings on a daily/weekly/monthly basis.
Success Measures
  • Achievement of Business Unit/Contract KPIs in line with business requirements.
  • Accurate and timely Customer Management Report.
  • Deep knowledge of Contract specifics, Change Requests processed accurate and timely.
  • Client satisfaction, as Voice of Customer or any other CBRE Client Survey, no escalations.


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