
Knowledge Documentation Specialist
1 week ago
We are seeking a talented and detail-oriented Knowledge Base Article Writer to create comprehensive, user-friendly documentation for our platform.
Key Responsibilities:- Create well-structured, easy-to-follow knowledge base articles that address common user questions and scenarios
- Transform technical specifications and feature documentation into user-friendly guides
- Develop step-by-step tutorials with clear instructions and visual aids when appropriate
- Maintain consistency in tone, terminology, and formatting across all documentation
- Collaborate with product teams to stay informed about new features and updates
- Review and update existing content to ensure accuracy and relevance
- Incorporate user feedback to improve documentation quality and usefulness
Required Skills and Qualifications:
- Organized and detailed, able to maintain and routinely update multiple knowledge bases that consist of feature guides, how-to articles, FAQs, video libraries, and images
- Experience creating technical documentation, help articles, or user guides; ability to explain complex concepts in simple, accessible language
- Strong organizational skills and ability to prioritize multiple projects
- Proficiency with knowledge base software and content management systems
- Basic understanding of HTML formatting
Preferred Qualifications:
- Previous experience with Helpjuice or similar knowledge base platforms
- Background in technical writing, UX writing, or content development
- Familiarity with information architecture principles
- Experience with SEO best practices for help documentation
- Understanding of user experience design concepts
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