Warehouse Operations Manager

The ideal candidate will be responsible for overseeing the daily operations of a Finished Goods Warehouse, ensuring that all activities are performed efficiently and effectively. The successful candidate will have a proven track record in inventory management, logistics coordination, and team collaboration.

• Area of Responsibility: Plant's Finished Goods Warehouse, Inbound Storage, Outbound
• Critical Deliverables
  • Receive Inbound Goods: Ensure receipt of goods from production, follow storage protocols, and record in SAP.
  • Prepare Authorization Slips: Handle material authorization slips for contractors.
  • Manage Warehouse Operations: Oversee warehouse activities, ensuring safety and security measures are followed.
  • Protect Storage Environments: Safeguard storage areas from severe weather, both indoors and outdoors.
  • Fulfill Orders: Execute delivery and fulfillment processes to meet customer satisfaction and Perfect Order, DIFOT targets for both domestic and export customers.
  • Enhance Dispatch Quality: Reduce and maintain zero customer complaints by improving dispatch quality specifically of food-grade dispatches to domestic and export customers.
  • Handle Logistics: Manage inbound and outbound logistics following FIFO/FEFO principles.
  • Maintain Equipment: Ensure continuous operation of Material Handling Equipment (MHE) to avoid delays.
  • Liaise with MHE Providers: Work closely with MHE service providers to keep all equipment operational.
  • Separate Special Stocks: Keep separate storage for block and off-code stocks, and coordinate with production for timely reprocessing, repacking, or write-off.
  • Coordinate with Production: Collaborate with the production team for effective storage space management.
  • Participate in Audits: Actively take part in internal and external audits conducted by customers or third parties.
  • Handle Emergencies: Effectively manage emergency situations, especially during changing weather conditions.
  • Maintain Orderly Environment: Ensure the warehouse environment meets food and pharma-grade Quality Management Systems.
  • Match Inventory with SAP: Keep physical inventory in sync with SAP records through regular counts.
  • Coordinate Adjustments: Work with order processing and inventory controllers to make necessary adjustments.
  • Pest Management: Participate in Integrated Pest Management activities to protect the integrity of finished goods.
• Agility and Innovation
  • Generate and Update Reports: Regularly create and update reports and statistics to keep a detailed record of warehouse activities.
  • Optimize Logistics: Improve logistics management to boost overall efficiency and enhance customer satisfaction.
  • Maintain Warehouse Upkeep: Design and implement layout improvements, conduct equipment inspections, and manage repair and maintenance requests to ensure the warehouse is in top condition.
  • Identify and Address Hazards: Proactively spot, report, and address workplace hazards, safety risks, and opportunities for operational improvement.
  • Pursue Operational Excellence: Continuously strive for excellence in operations while maintaining Quality Management System (QMS) standards.
  • Execute Special Projects: Lead and successfully complete special projects assigned by supervisors or management.
  • Deploy Manpower Strategically: Allocate workforce effectively to meet organizational goals and ensure efficient staff scheduling.
  • Monitor KPIs: Track key performance indicators to evaluate and improve team performance.
• People Management
  • Effective Decision-Making: Make timely decisions to optimize staff productivity and job execution.
  • Collaboration with 3P Contractors: Work closely with third-party contractors to ensure efficient execution of various tasks.
  • Team Problem-Solving: Facilitate problem-solving by actively involving teammates in discussions and seeking their input.
  • Performance Management:
    • Communicate clear job expectations to staff.
    • Plan, monitor, and assess job results.
    • Provide feedback and appraisal.
  • Employee Development:
    • Coach and counsel employees to enhance their performance.
    • Implement disciplinary measures when necessary.
  • Systems and Policies:
    • Contribute to the development and coordination of effective systems, policies, and procedures.
    • Enforce productivity standards.
  Requirements:
  • Bachelor/Master's degree, preferably in Supply Chain Management or equivalent.
  • 2-4 Years' experience in Stores & Inventory Management.
  • English fluency, both written and spoken.
  Required Behaviors and Skills:
  • Attention to Detail: Ensure accuracy in inventory management and dispatch processes.
  • Initiative-taking Problem-Solving: Identify and address issues before they escalate.
  • Team Collaboration: Work effectively with other departments to ensure smooth operations.
  • Inventory Management: Proficient in managing and tracking inventory levels.
  • Logistics Coordination: Skilled in coordinating inbound and outbound planning.
  • SAP Proficiency: Experienced in using SAP or similar ERP systems for warehouse activities.