Product Enhancement Engineer

7 days ago


Lahore, Punjab, Pakistan Programmers Force Full time
Role Summary

We are seeking an accomplished Product Support Engineer to join our team at Programmers Force. As a key member of our organization, you will be responsible for providing exceptional technical support, ensuring product usability, and facilitating seamless integration.

Key Responsibilities:
  • Deliver high-quality technical support, guiding customers through equipment and software troubleshooting.
  • Conduct effective technical meetings with clients, understanding their needs, and proposing customized solutions.
  • Support the integration of APIs and SDKs to enhance product functionality and performance.
  • Perform thorough product functionality testing, identifying discrepancies, and suggesting improvements.
  • Maintain accurate records of customer interactions, issues, and resolutions.
  • Analyze data to identify trends, recurring issues, and opportunities for enhancing products and services.
  • Collaborate with cross-functional teams to contribute to the improvement of company system requirements.
  • Develop and document work procedures to optimize technical support processes.

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