Performance Improvement Specialist

4 hours ago


Lahore, Punjab, Pakistan StudyWise The Migration Full time

The Performance Improvement Specialist drives business success by optimizing operational processes and quality standards. This role involves developing and implementing quality assurance protocols, monitoring compliance, and providing actionable insights to enhance overall performance.

Key Responsibilities:
  1. Quality Assurance Protocols: Develop, implement, and monitor quality protocols, testing methodologies, and monitoring processes to ensure high standards of service.
  2. Process Adherence & Audits: Conduct regular quality audits of calls, documentation, and system usage to ensure process adherence, monitor compliance with company policies and industry standards, and address any discrepancies promptly.
  3. Performance Analysis & Reporting: Analyze performance metrics to identify trends, gaps, and opportunities for improvement, creating detailed reports with actionable insights to support decision-making processes.
  4. Training & Improvement Strategies: Identify training gaps and collaborate with team leads and trainers to develop targeted improvement strategies, providing constructive feedback to team members based on quality assessments to enhance performance.
  5. Documentation & Guidelines: Manage and maintain QA documentation, including process guidelines, best practices, and policy updates, ensuring that all documentation is up-to-date, accessible, and in compliance with company standards.
  6. Team Assessments: Conduct periodic assessments of team performance through quality monitoring tools and scorecards, delivering constructive feedback to team members to drive improvement and maintain high-quality standards.
  7. Compliance & Standards: Ensure compliance with relevant industry standards, company policies, and regulations, staying updated with best practices in quality assurance to maintain a competitive edge.

Required Skills & Qualifications:

  • Bachelor's / Master's degree in a relevant field or equivalent work experience
  • Proven experience of 3-5 years in quality assurance, preferably in a customer service or operations environment
  • Familiarity with quality monitoring tools and performance management systems
  • Knowledge of industry standards and regulatory requirements


  • Lahore, Punjab, Pakistan Wasko International Full time

    Requirements for the Performance Improvement Specialist RoleWe are seeking an experienced and results-driven Performance Improvement Specialist to join our call center team. In this role, you will be responsible for analyzing performance metrics, identifying trends and areas for improvement, and implementing process improvements to optimize call center...


  • Lahore, Punjab, Pakistan Delivery Hero SE Full time

    Job DescriptionThe Assistant Manager, Performance will play a critical role in our logistics operations by analyzing data to identify trends and areas for improvement. You will develop and maintain dashboards and reports to provide real-time insights into logistics performance metrics and collaborate with cross-functional teams to optimize vendor...


  • Lahore, Punjab, Pakistan Institute of Performance Management Full time

    Job Summary: We are seeking a highly skilled Digital Marketing Specialist to join our team at the Institute of Performance Management. The successful candidate will develop and implement comprehensive digital marketing strategies to increase brand awareness, drive website traffic, and generate leads.The ideal candidate will have experience in setting up,...


  • Lahore, Punjab, Pakistan Youth Career Management Full time

    We're seeking a Performance Improvement Coach to join our team at Youth Career Management. In this role, you'll identify and assess future and current training needs, develop overall or individualized training and development plans, and deploy various training methods to achieve desired outcomes.You'll also be responsible for conducting effective induction...

  • Web Performance

    15 hours ago


    Lahore, Punjab, Pakistan Institute of Performance Management Full time

    We are seeking a talented professional to join our team as a web performance and search engine optimizer.Job OverviewThis role requires a strong background in search engine optimization (SEO), web development, and e-commerce platforms.Key ResponsibilitiesDevelop and implement strategic plans to enhance the website's visibility and ranking in search engine...


  • Lahore, Punjab, Pakistan StudyWise Full time

    As a key member of the StudyWise team, the QA Specialist will be responsible for developing and implementing quality assurance protocols to drive excellence across our operations.ResponsibilitiesDeveloping Quality Protocols: Create and implement quality assurance protocols that align with industry best practices.Conducting Process Audits: Regularly audit...


  • Lahore, Punjab, Pakistan CV Engineering Full time

    About the RoleWe are looking for a talented Performance Optimization Specialist to join our team. In this role, you will be responsible for optimizing our digital marketing campaigns to achieve maximum ROI.Key ResponsibilitiesMonitor and analyze performance on social media using Facebook insights.Identify areas for improvement and develop strategies to...


  • Lahore, Punjab, Pakistan a2z Solutions Full time

    Job Overviewa2z Solutions is seeking a highly skilled Financial Analyst and Controller to join its team in Pakistan. The ideal candidate will have strong analytical skills and the ability to successfully manage multiple tasks and projects in a high-growth international e-commerce business environment.ResponsibilitiesDeveloping and monitoring business...


  • Lahore, Punjab, Pakistan CureMD Healthcare Full time

    Role Summary:">The Process Improvement Specialist will be responsible for analyzing processes, identifying areas for improvement, and implementing changes to increase efficiency and productivity.Main Responsibilities:">Analyze processes, identify areas for improvement, and implement changes.Collaborate with cross-functional teams to implement process...


  • Lahore, Punjab, Pakistan Union Developers Full time

    We are looking for a highly skilled Process Improvement Specialist to join our team at Union Developers.Job Overview:This role involves leading the development and implementation of policies, procedures, and workflows that support the organization's objectives.The ideal candidate will have a strong background in process management, policy development, and...


  • Lahore, Punjab, Pakistan Nisum Full time

    Nisum is HiringWe are searching for a highly skilled Performance Optimization Specialist with 2-7 years of experience in Automation Testing and Performance Testing. Your duties will include developing and maintaining automated test scripts, performing performance testing, collaborating with development teams, creating test plans and test cases, and...


  • Lahore, Punjab, Pakistan Motive Full time

    About Us:Motive is a company that values innovation and efficiency. We are seeking a highly skilled Business Process Improvement Specialist to join our team and drive positive change within our Sales Operations group.This role requires a strong understanding of business operations and a passion for process improvement. The ideal candidate will have 1-3 years...


  • Lahore, Punjab, Pakistan Alm Human Resources International Full time

    Company OverviewAlm Human Resources International is a leading provider of innovative solutions to clients in the Information Technology and Services sector.Job DescriptionWe are seeking a highly motivated and results-driven Sales Performance Specialist to join our team. As a Sales Performance Specialist, you will be responsible for delivering exceptional...


  • Lahore, Punjab, Pakistan StudyWise Full time

    Role OverviewWe are looking for a highly skilled Quality Assurance Specialist to lead our efforts in maintaining and enhancing the quality of our services.Main Tasks:Quality Assurance Process Enhancement:Develop and implement innovative quality assurance processes to ensure exceptional service delivery.Compliance and Risk Management:Ensure compliance with...


  • Lahore, Punjab, Pakistan NaskSoft Full time

    Senior Wholesale Account Specialist JobNaskSoft is seeking a Senior Wholesale Account Specialist to join our team. As a Senior Wholesale Account Specialist, you will be responsible for managing wholesale accounts on the Amazon platform, ensuring optimal performance and compliance with Amazon's policies.Responsibilities:Manage FBA wholesale Amazon accounts,...


  • Lahore, Punjab, Pakistan BITKNOX SOLUTIONS Full time

    We're looking for a highly motivated Performance Marketing Specialist to join our team at BITKNOX SOLUTIONS. In this role, you will be responsible for analyzing and optimizing the performance of our marketing campaigns across various channels, including paid advertising, email marketing, and social media.You will work closely with our marketing team to...


  • Lahore, Punjab, Pakistan The Citizen Foundation Full time

    About the RoleThe Regional Education Manager is a key leadership position at The Citizen Foundation, responsible for driving the delivery of quality education at schools. This involves developing high-performing teams, executing educational programs, and monitoring performance and outcomes.Main Responsibilities:Develop and implement strategies to improve...


  • Lahore, Punjab, Pakistan Novacolor Pakistan Full time

    Sales Manager Job Description: We are seeking a seasoned Sales Manager to lead our sales team at Novacolor Pakistan. In this role, you'll be responsible for developing sales strategies, fostering client relationships, and monitoring market trends. Key qualifications include:3-4 years of experience in a relevant field (FMCG, Construction, Manufacturing, and...


  • Lahore, Punjab, Pakistan Al-Futtaim Automotive - الفطيم للسيارات Full time

    Company Overview:Al-Futtaim Group, a leading business conglomerate, operates across five divisions: automotive, financial services, real estate, retail, and healthcare. With over 35,000 employees across 20 countries, we partner with global brands to deliver exceptional customer experiences.


  • Lahore, Punjab, Pakistan AffinityVibez Pvt Ltd Full time

    About UsAffinityVibez Pvt Ltd is a leading business management consultancy company in Pakistan. Our comprehensive services help businesses navigate challenges, identify opportunities, and achieve their goals. We pride ourselves on delivering high-quality results through our collaborative approach and expertise.As a Quality Coordinator, you will play a...