Assistant Retail Store Supervisor
7 days ago
We are seeking an experienced and motivated Outlet Assistant Manager to support the day-to-day operations of our retail outlet. As a key member of our team, you will play a vital role in delivering excellent customer service, driving sales performance, and maintaining high operational standards.
Key Responsibilities:
- Team Leadership: Assist the Outlet Manager in supervising and motivating a team of retail associates. Provide guidance, support, and training to ensure exceptional customer service, adherence to company policies, and achievement of sales goals.
- Customer Service: Maintain a customer-centric focus by ensuring that all customers receive a welcoming and personalized shopping experience. Address customer inquiries, complaints, and escalations promptly and professionally.
- Sales Performance: Collaborate with the Outlet Manager to develop and implement sales strategies to meet or exceed sales targets. Monitor sales performance, analyze trends, and identify areas for improvement. Provide coaching and support to the sales team to drive sales growth.
- Inventory Management: Assist in managing inventory levels to ensure optimal stock availability and minimize stock discrepancies. Conduct regular stock checks, perform inventory reconciliations, and coordinate with the Warehouse team for replenishment.
- Visual Merchandising: Work closely with the Visual Merchandising team to ensure effective product presentation and display in line with company guidelines. Monitor and maintain visual standards on the shop floor, including product placement, signage, and cleanliness.
- Operational Efficiency: Assist in implementing and maintaining efficient store operations, including cash handling, opening and closing procedures, and loss prevention measures. Identify opportunities to streamline processes and improve operational effectiveness.
- Staff Scheduling: Support the Outlet Manager in creating and managing employee schedules, ensuring adequate staffing levels to meet customer demand while controlling labor costs.
- Training and Development: Assist in training new hires on company policies, procedures, and product knowledge. Conduct ongoing training sessions to enhance the skills and product knowledge of the sales team.
- Reporting and Analysis: Generate reports on sales performance, customer feedback, and operational metrics. Analyze data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to the Outlet Manager.
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