
Flexible Schedule Manager
5 days ago
Remote Customer Service Representative Job Description
We are seeking a dedicated and empathetic Customer Service Representative to join our remote team. This work-from-home position is ideal for individuals who excel in delivering exceptional customer service.
Main Responsibilities:
- Manage client schedules, ensuring all shifts are covered at least one week in advance.
- Update vacation requests, call-offs, and client-requested changes.
- Maintain an up-to-date list of on-call and backup staff for last-minute coverage.
- Communicate schedule updates and changes to employees clearly and promptly.
Key Qualifications:
- Fluent English with strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Available to work 6 days a week with 9-hour shifts (Evening and Night Shifts).
- Detail-oriented with excellent organizational skills.
- Proficient in Microsoft Word and Excel.
- Ability to multi-task in a dynamic, fast-paced environment.
Benefits:
- Competitive salary.
- Paid holidays.
- Eid bonuses.
- Medical allowance.
- Vacation time.
Why Work Remotely?
- Enjoy the flexibility of working from anywhere.
- Professional growth opportunities.
- A supportive work environment.
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