After Sales Services Team Lead

2 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Overview

This role is responsible for leading the technical service team nationwide to deliver high-quality after sales services.

Main Responsibilities
  • Supervise daily operations of the technical service team to ensure smooth and efficient service delivery.
  • Ensure compliance with equipment and procedural standards, health and safety protocols, and company policies related to after sales services.
  • Develop and conduct customer service training programs and in-house training sessions (technical + clinical) to enhance team capabilities.
  • Plan departmental procedures and oversee service delivery to meet customer expectations.
Key Requirements
  1. Bachelor's degree in Biomedical or Electronics.
  2. Minimum 5 years of experience in a similar management role with excellent leadership skills.
  3. Able to work according to company vision and values.
  4. Highly analytical, efficient, detail-oriented, computer literate, and technically adept.
  5. Pleasant personality with positive initiative & drive.
  6. Excellent communication & presentation skills.
  7. Strong learning ability.
  8. Familiarity with local competitors, hospitals network, and their working environment (desirable).
  9. Strong contacts with different hospital Key Opinion Leaders (KOLs) (desirable).
  10. Experience in supporting marketing activities (desirable).
About the Ideal Candidate

We are seeking a skilled and experienced professional who can lead our technical service team nationwide. The ideal candidate will have excellent leadership skills, be able to develop and implement effective training programs, and plan departmental procedures to ensure smooth service delivery.

The successful candidate will be responsible for supervising daily operations, ensuring compliance with company standards, developing training programs, and planning departmental procedures. They will also be expected to provide exceptional customer service and support the company's vision.

This is an exciting opportunity for a motivated and experienced professional to make a significant contribution to our organization's success.

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